Our Commitment
We are committed to providing:
• Transparent refund procedures
• Fair cancellation policies
• Clear timelines and processes
• Excellent customer service
Registration & Payments
All course registrations and payments are processed securely through our platform. We accept:
• Credit/Debit Cards
• Net Banking
• UPI Payments
• Digital Wallets
Payment confirmation will be sent via email within 24 hours of successful transaction.
Refund Policy
Full Refund (100%):
• Within 7 days of purchase if no course content has been accessed
• Technical issues preventing platform access for more than 48 hours
• Course cancellation by DITRP
Partial Refund (50%):
• Within 15 days of purchase with less than 25% course completion
• Documented medical emergencies (with valid certificates)
• Job relocation requiring course discontinuation
No Refund:
• After 30 days from purchase date
• More than 50% course completion
• Violation of terms and conditions
• Downloaded course materials
Cancellation Policy
Student Initiated Cancellation:
• Can be requested within 30 days of purchase
• Must be submitted through official channels
• Refund eligibility as per above policy
DITRP Initiated Cancellation:
• Full refund provided within 7 business days
• Alternative course options offered
• Advance notification via email
Refund Process
1. Submit refund request via email or support portal
2. Provide order details and reason for refund
3. Our team will review within 3-5 business days
4. Approved refunds processed within 7-10 business days
5. Refund credited to original payment method
Exceptions
Special consideration may be given for:
• Military deployment
• Medical emergencies
• Natural disasters
• Technical issues on our end
Contact for Refunds
For refund requests and queries:
Email: refunds@ditrp.com
Phone: +91 98765 43211
Support Hours: Monday-Friday, 9 AM - 6 PM IST
Policy Changes
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes.